Help with Frequently Asked Questions

How long will my order take?
If purchased from the webstore, shipping is generally within 4 business days. Custom digitizing orders will take 2-3 weeks. If your item needs to be ordered from a supplier prior to decoration, your order can take up to 10 additional days. At your request, Aunt LuLu's Embroidery can e-mail you with a specific time estimate.

What is the best way to pay for my item?
Aunt LuLu's Embroidery accepts PayPal payments at her web store.

How do I return an item?
Please click here to read our returns and or refunds policy.

I ordered a business logo some time ago, can I have the same logo embroidered again?
Yes, Aunt LuLu's Embroidery saves business logo's at no charge for future embroidery. Simply send an e-mail to Aunt LuLu's Embroidery detailing the logo you ordered before. Describe the text written over your design and what design you had done.

Do you offer a discount if I order several of the same item?
Yes, quantity discounts are available. Please contact us for more information.

How do I contact Aunt LuLu's Embroidery about my order?
We prefer contact by e-mail: If necessary, call 585-765-2280 between 9:00am - 4:00 pm Eastern Standard time. Please ask for Laura. This way we can read your e-mail and talk to you directly.

Is my personal information kept private?
Please click here to read our privacy policy.

What terms or conditions must I agree to, to order from you?
Please click here to read our terms and conditions.

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